Refund policy

90-Day Relief (Money-Back) Guarantee

We stand behind our product's ability to deliver real results. If you're not satisfied within 90 days of consistent use and you meet the eligibility requirements, we'll offer a full refund.

Eligibility Requirements:

Product must be a physical product purchased directly from knotrx.com

Return must be initiated within 30 days of delivery date

*Required Photo Documentation Showing:
- Day 0 (before starting)
- Day 90 (after 90 days of use)
- Consistent daily use for the full 90-day period

Original packaging not required

Why We Require Photo Documentation:

Our KnotRX Pro Technology works by addressing the body's natural root cause of tension issues. Visible results typically manifest between 60-90 days as your body calibrates. The photo documentation allows us to:

1. Verify consistent product use over the full 90-day period

2. Track your progress throughout the 90-day cycle

3. Ensure the product has had adequate time to work systemically

4. Maintain the integrity of our guarantee for genuine customers

How to Initiate a Return:

1. Email support@knotrx.com with:
Your order number
Photos from Day 0 to Day 90
Brief description of your experience

2. Receive return authorization and shipping instructions within 1-2 business days

3. Ship product back within 14 days of authorization (if requested)

4. Refund processed within 5-7 business days from date of receipt and approval

What We Refund:

Full product price for items purchased.

Original shipping costs if product arrived defective or damaged (*see below)

What We Don't Refund:

Return shipping costs (customer responsibility)
Orders placed through third-party retailers or marketplaces
Virtual offers such as: Skip the Line and Protection Plans

Damaged or Defective Products:

If your product arrives damaged or defective, contact us immediately (within 24 hours of shipping delivery) at support@knotrx.com with photos. We'll send a replacement at no charge, no need to return the damaged item.

Order Issues:

Wrong item received: Full refund or free replacement

Missing items: We'll ship missing products immediately at no cost to you after we do our due diligence with all companies involved (local/ international carriers, etc...).

Package lost in transit: Full refund or free replacement once carrier confirms loss.